Imagine a world where most people think that life’s events are largely predictable. A world where people believe that planning, expert analysis, centralized control and risk assessments will smooth out the bumps of unpredictability … and ensure that predetermined targets are hit. Sound familiar? Now imagine a world where the universal human tendency is to ‘be prepared for the unexpected’ … because that’s life! In this world, planning is still done, but is balanced by the formation of improvisational teams – teams that emerge in response to what is happening in the moment. In this world, the term ‘script think’ …